Reference

Terms and Conditions That Govern Your 711jl Account

These Terms and Conditions set out the rules that apply when you open and use a 711jl account, including how payments via GCash, Maya, and InstaPay are handled, what your account access rights are, and what we expect from every account holder.

GCash, Maya, InstaPay coveredAccount eligibility rulesPhilippines-applicable termsFair use and conduct standardsHow to raise a dispute
711jl Terms and Conditions That Govern Your 711jl Account
HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

711jl applies account-level security controls that are a condition of these Terms and Conditions, not optional extras. Your personal data, wallet details, and transaction history are held according to the privacy practices referenced in our Privacy Policy, which forms part of these terms. You have the right to request a copy of your account data, to query any transaction recorded on your account, and to ask us to correct inaccurate details. Submit any of these requests through Live Chat or email support with your registered account name and the specific data or decision you are querying.

Data Retention Account records, including GCash and Maya deposit logs, are retained for the period required by applicable law. You may request access to your own records at any time via our support channels.
Account Security Your account is protected by OTP verification at login and on withdrawal requests. Never share your OTP or account password — doing so is a breach of these terms and removes our ability to protect your account.
Cookie Use We use cookies to keep your session active and to remember your account preferences across visits. You can manage cookie settings through your browser; some features may not work if session cookies are blocked.
Requesting Changes To update registered contact details, wallet information, or to dispute a term as applied to your account, contact us through Live Chat or email. We respond with a reference ID so you can track the outcome.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these Terms and Conditions is unclear, or you believe a rule has been applied incorrectly to your account, reach out to our support team directly. We handle account-related queries, payment disputes involving GCash, Maya, or InstaPay, and questions about eligibility or account status. Players in Pasig and anywhere else in the Philippines can contact us through the channels below.

Live Chat Open the chat window from any page on 711jl. Describe your terms query and our team will walk you through the relevant clause or account rule that applies.
Email Support Send a detailed message to our support address for written confirmation of any terms interpretation or account decision. Replies include a reference number for follow-up.
Account Help Centre Log into your account and head to the Help section to submit a formal terms dispute or request a review of a payment decision linked to your GCash or Maya wallet.

Common Questions About These Terms and Conditions

These questions cover what most account holders ask when reading through the Terms and Conditions for the first time. If your question is not here, live chat is the quickest path to a direct answer.

Yes. Any deposit made via GCash, Maya, or InstaPay is covered by these terms. The payment provider's own terms also apply — both sets of rules govern the transaction at the same time.

No. These terms allow only one account per person. Duplicate accounts may be suspended and any balance held pending review. Contact support if you think a duplicate was created in error.

This is a breach of these Terms and Conditions. Your deposit wallet must match the identity on your 711jl account. Using another person's GCash or Maya account may result in withdrawal holds or account suspension.

We notify you through the contact details registered to your account when a material change is made. Continuing to use your account after the change takes effect means you accept the updated version.

Send a request through Live Chat or email with your registered account name and the specific records you need. We will confirm receipt and process your request in line with applicable data rules.

Account eligibility depends on local law in the Philippines. Where local law permits, eligible individuals may open one account. We do not accept accounts from jurisdictions where access is restricted by law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.