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How 711jl Handles Your Personal Information

Your account data — from the details you enter at registration to the transaction records tied to your GCash, Maya, or InstaPay wallet — is held under a clear set of rules we follow every time we process it.

Account Data ProtectionGCash & Maya RecordsInstaPay Transaction PrivacyYour Right to AccessContact Us to Request Changes
711jl How 711jl Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Personal Data

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern about your account, you can reach our support team through the channels below. We handle data-related requests separately from general account queries so they get the right attention.

Live Chat Start a live chat session from the account menu. State that your query is a privacy or data request so it gets routed to the right team member without delay.
Email Support Send your request to our support email address listed inside your account dashboard. Include your registered name and the nature of your data request for faster processing.
Account Help Centre Log into your account and navigate to the Help section. The privacy request form there lets you specify whether you want to access, correct, or delete your stored data.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our approach to data handling is built around what your account actually needs — no broader collection, no indefinite storage, and no sharing that is not tied to a clear operational reason. Here is how the four main areas work in practice.

Payment Data Security

Transaction data from GCash, Maya, and InstaPay transfers is encrypted in transit and stored with access controls. Only staff handling payment verification can query these records, and only for account purposes.

Cookies and Session Data

We use session cookies to keep you logged in across the lobby — live tables, slot rooms, and your account wallet area. Analytics cookies track page visits in aggregate only. You can clear these through your browser or device settings.

Account Retention and Deletion

Active account data is kept for as long as your account remains open. Once an account is closed, data is held only for the period required under applicable local law, then deleted from operational systems.

Requesting Changes to Your Data

You can ask us to correct inaccurate details, download a copy of your stored information, or request deletion where local law permits it. Requests submitted through live chat or the Help Centre form are tracked and acknowledged.

Common Questions About Your Privacy on 711jl

These are the questions we hear most often about how personal data and account information is handled. If your question is not here, use live chat or the Help Centre form to reach us directly.

We collect your name, contact number, date of birth, and the wallet or bank details you link for GCash, Maya, or InstaPay transactions. We collect only what is needed to verify and operate your account.

We do not sell your data. We share it only with payment processors — GCash, Maya, InstaPay — and technical partners who operate parts of the platform, and only to the extent needed for your account to function.

Payment transaction records are encrypted and stored in access-controlled systems. They are kept as part of your account's audit trail and are not used for marketing or shared with unrelated third parties.

Yes. Log into your account, go to the Help Centre, and submit a data access request. We will confirm receipt and provide the relevant information in line with applicable local law requirements.

After an account is closed, we retain your data for the minimum period required under applicable local law for compliance and audit purposes, then remove it from our active systems.

Minor updates like a contact number can be changed in your account settings. For identity-related corrections, contact us via live chat or the Help Centre form and our team will guide you through the verification steps.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.